SearchStax Cloud Dedicated Plans

	SILVER	Gold	Platinum	Platinum Plus
	Non-production environments, prototyping, or small projects Node starts $37/mo Cluster starts at$337/mo Quoted in $USD — Billed Annually Start Free Single Node or HA Cluster No Uptime Guarantee US Business Hours < 72 Hours Support Product Questions System Monitoring	Production cluster with business hours support Starts at $537/mo Quoted in $USD — Billed Annually Buy Now HA Cluster 99.5% Uptime Regional Business Hours < 4 Hours Support Incident Support System & Solr Monitoring Daily Backups	Production cluster for business critical applications Starts at $937/mo Quoted in $USD — Billed Annually Buy Now HA Cluster 99.9% Uptime 24x7x365 Coverage < 60 Min. Priority Support Incident Support & RCAs System & Solr Monitoring Daily Backups Webhooks, APIs & Integrations	Production cluster for mission critical applications Starts at $1,674 / mo Quoted in $USD — Billed Annually Contact us HA Cluster 99.95% Uptime 24x7x365 Coverage < 30 Min. Priority Support Incident Support & RCAs System & Solr Monitoring Daily Backups Webhooks, APIs & Integrations Auto-Scaling Disaster Recovery
Need a Serverless Solr Service instead? Click here. Legend Available Available at additional cost Unavailable
CLOUD AUTOMATION
Deployment Automation (Node or Cluster)
Solr and Zookeeper Log Access
Disk Upgrades and Downgrades
Custom Plugins
Scale Up / Scale Down
Auto-Scaling
MONITORING AND ALERTING
Monitoring Data Retention	1 day	7 days	30 days	30 days
Heartbeat and Threshold Alerts
System Level Metrics
Solr Search & Indexing Metrics
Availability Reporting
Premium Alerting
Audit Logging
BACKUPS AND DISASTER RECOVERY
Daily Backups
Disaster Recovery
SECURITY AND COMPLIANCE
Solr / Basic Authentication
IP Filtering
Encryption at Transport
Two Factor Authentication (2FA)
Single Sign-On (SSO)
Encryption at Rest
Private Environment (VPC/VNet)
GDPR / Custom DPA
Priority Patching (Solr and OS)
Vulnerability Scanning	Quarterly	Quarterly	Quarterly	Quarterly
INTEGRATIONS AND APIs
Webhooks
Automation APIs
PagerDuty
New Relic
Datadog
TEAM AND USER ROLES
Max Users	2	4	8	20
User Roles and Permissions
SUPPORT AND SLAs
Uptime SLA		99.5%	99.9%	99.95%
Support Channels	Web Portal	Web Portal	Web Portal	Phone, Web Portal
Response Time	< 72 Hours	< 4 Hours	< 60 Minutes	< 30 Minutes
Support Coverage	9-5 M-F US Pacific	US, EMEA, APAC Business Hours	24x7x365	24x7x365
Support Scope	Product Questions Subscription Questions	Product Questions Subscription Questions Incident Triaging	Product Questions Subscription Questions Incident Triaging	Product Questions Subscription Questions Incident Triaging Architectural Guidance
Port-mortem Reports
Solr Upgrade Assistance

* Gold, Platinum and Platinum Plus are only available in Cluster configurations.

Dedicated Plan Add-Ons

Available to purchase a la carte on any of the Gold, Platinum and Platinum Plus plans

ADDITIONAL
STORAGE

ADDITIONAL STORAGE

Need more storage on an existing plan? Simply purchase additional storage in blocks of 50GB and we will take care of it — for clusters, increasing storage happens without any downtime.

SCHEDULED
BACKUPS

SCHEDULED BACKUPS

Automate backups by configuring them to meet your compliance needs. Backups include Index Data, Configurations, Aliases and any custom JARs. Store your backups in another region of added security.

PRIVATE
ENVIRONMENTS

PRIVATE ENVIRONMENTS

SearchStax supports deployments in Virtual Private Clouds (VPC) on AWS or Google Cloud and on Virtual Private Networks (VNet) on the Microsoft Azure Cloud.

Disaster
Recovery

Disaster Recovery

Disaster Recovery options are packaged based on RTO needs and a certain RPO. SearchStax offers cold, warm and hot Disaster Recovery options to support your compliance needs.

SECURITY
PACK

SECURITY PACK

For sensitive data and higher compliance requirements, our security pack will provide encryption at rest, customer-specified TLS, cyphers, monthly vulnerability scans, priority patching for Apache and Solr Vulnerabilities

Cloud Providers

CMS Platforms

CMS Platforms

Industries

SearchStax Cloud Dedicated Plans

Dedicated Plan Add-Ons

Available to purchase a la carte on any of the Gold, Platinum and Platinum Plus plans

ADDITIONAL
STORAGE

ADDITIONAL STORAGE

SCHEDULED
BACKUPS

SCHEDULED BACKUPS

PRIVATE
ENVIRONMENTS

PRIVATE ENVIRONMENTS

Disaster
Recovery

Disaster Recovery

SECURITY
PACK

SECURITY PACK

Have More Questions?

PRODUCTS

SERVICES

Company

Social Networks

SECURITY & COMPLIANCE

Highly-Available, Fast and Scalable Solr Infrastructure

Advanced, Modern and Personalized Search for your Website

Search Infrastructure

Cloud Providers

Platforms

Site Search

Platforms

Industries

Resources for Helpful Information